Last updated: January 2020
Who we are
Our website address is: https://condensation2clear.com. Condensation2Clear is a trading name used to sell double glazing repair kits and related products.
What personal data we collect and why we collect it
Contact forms
When you submit a contact form on our website, we collect the information you provide, including your name, email address, and message. This information is used solely to respond to your enquiry. Contact form submissions are retained for 12 months for customer service purposes and are then deleted.
Orders
When you place an order, we collect your name, billing address, delivery address, email address, and phone number. This information is necessary to fulfil your order and is retained in accordance with HMRC requirements. All payments are processed securely through PayPal; we do not store or have access to your payment card details.
Cookies
If you visit our site, we may place cookies on your device. A cookie is a small text file that a website stores on your computer or mobile device. Cookies help us understand how visitors use our website so we can improve the experience. You can choose to disable cookies through your browser settings.
Analytics
We use anonymised analytics to understand how visitors interact with our website. This data helps us improve our content and user experience. No personally identifiable information is collected through our analytics.
Who we share your data with
We do not share your personal data with any third parties, except where required to fulfil your order (e.g. Royal Mail for delivery) or where required by law.
How long we retain your data
Contact form enquiries are retained for up to 12 months. Order data is retained as required by HMRC regulations (typically 6 years). Analytics data is anonymised and does not contain personal information.
What rights you have over your data
If you have submitted a contact form or placed an order, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, subject to any data we are obliged to keep for legal or administrative purposes.
Where we send your data
Your data is stored securely within the United Kingdom and European Economic Area. We do not transfer data outside of the EEA.
Contact information
If you have any questions about this privacy policy, please contact us at:
info@condensation2clear.com
5 Godwin Fields, Compton Street, Compton, SO21 2AU